During our crisis, David Terry informed me up to the minute of any occurring events in our case. He even goes out of his way during off hours. He answered his cell phones on Saturdays, during his kids soccer game and either answered questions for me or gave me an update. He is very knowledgeable and gave me his opinions on what he would do if he was in my situation. He was always there for me. When it was time to go to court, he even drove me instead of me meeting him. I would recommend his services to anyone as he is what customer service is all about.